Shipping policy

At Everlume, we believe receiving your jewellery should be just as special as wearing it. Every order is carefully crafted, inspected, and beautifully packaged before it reaches your doorstep.

Order Processing

  • Orders are processed Monday through Saturday, excluding public holidays.
  • Ready-to-ship items are typically dispatched within 2–5 business days after order confirmation.
  • Made-to-order or customized jewellery may require 10–21 business days for production before shipping.
  • Once your order has been dispatched, you will receive a confirmation email or SMS with tracking details.

Shipping Within India

  • We offer complimentary insured shipping on all orders across India.
  • Delivery usually takes 2–7 business days after dispatch, depending on your location.
  • All shipments are handled by trusted courier partners to ensure your jewellery arrives safely and securely.
  • A signature may be required upon delivery for security purposes.

International Shipping

  • We currently offer international shipping to selected countries. Shipping availability may vary by destination.
  • International shipping charges, customs duties, taxes, and import fees (if applicable) are the responsibility of the customer unless otherwise stated.
  • Delivery timelines vary based on the destination and customs clearance process.

Order Tracking

Once your order has been shipped, you'll receive a tracking link via email or SMS so you can monitor your shipment in real time.

Secure Packaging

Every Everlume piece is carefully packaged in our signature jewellery box to ensure it arrives in perfect condition. All shipments are fully insured while in transit for added peace of mind.

Delivery Delays

While we strive to deliver every order on time, unforeseen circumstances such as weather conditions, public holidays, courier delays, or customs procedures may occasionally affect delivery times. We appreciate your patience and understanding.

Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate at checkout. Everlume cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

Damaged or Missing Packages

If your package arrives damaged, appears tampered with, or is missing, please contact us within 48 hours of delivery with your order number and supporting photographs. Our team will work promptly to resolve the issue.

Contact Us

If you have any questions regarding shipping or your order, we're here to help.

Email: Everlumejewels@gmail.com
Phone: +91 9000184891

Thank you for choosing Everlume. We're honored to be part of your everyday moments.