FAQs
Frequently asked questions
I just placed my order. Can I cancel it?
You can cancel your order if it hasn’t been processed or shipped yet. Please contact our support team as soon as possible to assist you.
Will I have to pay custom/duty fees?
Customs and duty fees may apply depending on your country’s import regulations. These charges are set by your local authorities and are the customer’s responsibility.
Can I customize a jewellery piece?
Yes, we offer customization options for selected designs, including metal type, diamond size, and engravings.
What is your return and exchange policy?
We accept returns and exchanges within the applicable policy period, provided the item is unworn, unused, and in its original condition.
